Refund, Return and Cancellation Policy

1. Scope

This policy applies to paid subscriptions to the MSeller platform (Starter, Growth, Business and Enterprise plans and add-ons) paid with a Visa or Mastercard card. It complements section 4 of our Terms of Service; if in doubt, the Terms prevail.

2. No refunds for paid periods

Subscription fees are charged in advance and are non-refundable, except as required by law. This applies to both monthly and annual billing: no full or partial (prorated) refunds or credits are given for the current period already paid, or for unused months of an annual plan.

So you can evaluate MSeller without paying, we offer a Free plan that does not require a credit card.

3. Cancellation

You can cancel your subscription at any time from your account settings or by contacting our support team. Cancelling stops automatic renewal: you will not be charged again.

Your account stays active with your plan's features until the end of the paid period; after that it moves to the Free plan or is closed. Export any data you want to keep before the period ends.

4. Returns

MSeller is a digital service (cloud software). We do not sell or ship physical products, so there is no merchandise to return.

5. Duplicate charges or billing errors

If you see a duplicate charge or a charge that does not match your subscription, contact us. If we confirm the error, we reverse the incorrect charge to the same card used for the payment.

6. Currency

The MSeller subscription is billed in US dollars (USD) and paid by card through our international payment processor; it is not processed through Azul. Invoice payments that each business's customers make with MSeller payment links are charged in Dominican pesos (RD$ / DOP) on Azul's secure payment page, on behalf of that business.

When a subscription refund or reversal applies, it is credited in US dollars (USD) to the same card. Invoice payments made with a payment link are collected by the business that issued the invoice, in RD$ / DOP; any refund, return or cancellation of those payments follows that business's policies, published on its payment page, and is credited in RD$ to the same card. How long the refund takes to appear on your statement depends on your card's issuing bank.

7. Your consumer rights

Nothing in this policy limits the non-waivable rights granted to you by Dominican consumer protection law, in particular Law No. 358-05 (Pro Consumidor).

8. How to contact us

Email hello@mseller.app or call 809-563-2073 with your account email and the date and amount of the charge. For your security, never send your full card number: the last 4 digits are enough.